Shipping & Returns
01Shipping Policy
Made-to-order production
Our physical products are created after an order is placed. Production time is separate from shipping time.
Typical production estimates are:
- Lulu-fulfilled journals: usually 3-5 business days
- Printify-fulfilled apparel and merchandise: usually 2-7 business days.
These timeframes are estimates, not guarantees. Production may take longer during holidays, high-volume
periods, inventory shortages, or other circumstances outside our control.
Shipping rates and delivery estimates
Available shipping methods, charges, and estimated transit times are shown at checkout when supported.
Transit estimates begin after production is complete. Delivery dates are not guaranteed unless expressly
stated at checkout.
Separate packages
Journals and merchandise may be produced by different facilities. A single order may arrive in more than one
package, on different dates, and may include separate tracking numbers or shipping charges.
Tracking and delivery
When tracking is available, it will be sent to the email address used at checkout. Customers are responsible for
monitoring tracking updates and providing a secure delivery location. A carrier scan marked delivered may
require the customer to check with household members, neighbors, the local carrier, or the delivery location
before a claim can be reviewed.
Address accuracy and order changes
Please verify the recipient name, street address, apartment or unit number, postal code, and country before
submitting an order. Contact us immediately if a correction is needed. Because orders can enter production
quickly, cancellations, product changes, shipping upgrades, and address changes cannot be guaranteed once
an order is placed. If an order must be reprinted or reshipped because the customer supplied an incomplete or
incorrect address, the customer may be responsible for the additional costs.
International orders, duties, and taxes
International shipments may be subject to customs review, import duties, VAT, brokerage charges, or local
taxes. Unless collected at checkout or prohibited by applicable law, these charges are the customer’s
responsibility. Customs delays are outside our control.
Delayed, lost, or returned shipments
If tracking has not updated or the order has not arrived after the estimated delivery window, contact us at
amy@supportivecaresllc.com with the order number. We will review the tracking information and work with the
applicable fulfillment partner or carrier. A replacement or refund is not automatic and will depend on the
circumstances, carrier findings, and applicable law.
02Returns, Replacements & Refunds
Damaged, defective, misprinted, or incorrect items
Contact us within 30 calendar days of delivery if an item arrives damaged, has a manufacturing or printing
defect, or is different from what was ordered. Include:
- The order number and email address used for the purchase.
- A description of the problem.
- Clear photographs of the full item, the specific defect or damage, and the shipping label or packaging when relevant.
After review, we may provide a replacement or refund, as appropriate. There is normally no need to return a
damaged or defective print-on-demand item unless we provide written instructions. Approved remedies for our
error will not require the customer to pay return shipping.
Journal print variations
Minor differences in color, ink coverage, trimming, alignment, paper, or binding can occur in print-on-demand
manufacturing and are not necessarily defects. Refunds or replacements are not available for
customer-approved content, spelling, formatting, design choices, or normal manufacturing variation.
Exchanges
We do not offer direct size, color, or style exchanges. If a replacement is not covered by this policy, a new
order must be placed.
Exceptional return approval
Any return accepted as a discretionary exception must be requested in writing within 7 calendar days of
delivery and approved before shipment. The item must be unused, unworn, unwashed, and in its original
condition. The customer is responsible for return shipping, and original shipping charges are not refundable.
Do not mail an item to the return address on the package or directly to Lulu or Printify. An unauthorized return
may not be received or refunded.
Refund timing
Approved refunds are issued to the original payment method. Please allow approximately 5-10 business days
after approval for processing; financial institutions may require additional time. Shipping charges are refunded
only when required by law or when the refund results from a damaged, defective, incorrect, or non-delivered
order for which The Zen Movement is responsible.
03 Digital Products
If a customer is charged more than once or receives a corrupted, incomplete, or inaccessible file, the customer
should contact amy@supportivecaresllc.com within 7 calendar days. We will first attempt to provide working
access or a replacement file. If we cannot correct the issue, an appropriate refund may be issued.
Where applicable law provides a cancellation or withdrawal period for digital content, the customer may be
asked at checkout to expressly consent to immediate delivery and acknowledge that the right to cancel may
be lost once access or download begins.
04 Consumer Rights & Contact
Nothing in this policy excludes, restricts, or overrides rights that cannot legally be waived. If the law in a
customer’s location provides a longer withdrawal period or additional remedies for goods that are faulty,
damaged, not delivered, or not as described, those mandatory rights apply.
To request order assistance, a replacement, return authorization, or refund review, contact:
Email: amy@supportivecaresllc.com
Website: amytheonlinetherapist.com
Please include the order number, purchaser name, email address used at checkout, a brief description
of the issue, and photographs when applicable